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Terms of Use
1. Introduction

Welcome to eSIMba.io. By accessing or using our services, you agree to comply with these Terms and Conditions. Please read them carefully. If you do not agree with these terms, please refrain from using our services.

2. Eligibility and Account Registration

To use our services, you must be at least 18 years old or have the legal capacity to enter into a contract in your jurisdiction. You are responsible for providing accurate information during registration and ensuring the security of your account credentials.

3. Description of Service

eSIMba.io offers digital eSIM technology for seamless mobile connectivity across multiple regions. Our service allows users to activate data, voice, and SMS plans without requiring a physical SIM card. Coverage and availability depend on network providers and may vary by location.

4. Payment Policy
4.1 Accepted Payment Methods

We accept payments via major credit and debit cards, PayPal, and other payment methods displayed at checkout. All transactions are securely processed through our payment partners.

4.2 Pricing & Charges

All prices are listed in EUR and include applicable taxes unless stated otherwise. Additional fees may be applied by your bank or payment provider for currency conversion or international transactions.

4.3 Transaction Processing

Payments are processed immediately upon order confirmation. You will receive an email with your eSIM details once the transaction is successful. If your payment is unsuccessful, please check with your bank or payment provider and try again.

4.4 Security & Fraud Prevention

We use industry-standard encryption and fraud prevention measures to protect your payment information. Any suspicious transactions may be subject to additional verification or cancellation for security reasons.

4.5 Billing Issues & Disputes

If you notice an unauthorized charge or billing error, please contact us at help@eSIMba.io within 7 days of the transaction for review. Chargebacks or disputes raised without prior contact may result in a temporary account restriction.

5. User Responsibilities
  1. Users must ensure their device is compatible with eSIM technology before purchase.
  2. Unauthorized reselling, modification, or redistribution of eSIMs is strictly prohibited.
  3. Users agree to use our services lawfully and refrain from any activities that may disrupt or harm our network.
6. Service Availability and Limitations

While we strive to provide uninterrupted service, connectivity may be affected by factors beyond our control, such as network coverage, roaming restrictions, or technical maintenance. eSIMba.io is not responsible for service interruptions due to third-party providers.

7. Fair Usage Policy

To ensure optimal performance for all users, we may implement fair usage limits on data consumption. Excessive usage may result in speed restrictions or temporary suspension of service.

8. Account Suspension and Termination

eSIMba.io reserves the right to suspend or terminate any account found in violation of these terms, including but not limited to fraudulent activity, misuse of services, or non-compliance with payment obligations.

9. Privacy and Data Protection

We prioritize the security of your personal information. Our Privacy Policy outlines how we collect, store, and protect your data. By using our services, you consent to our data processing practices in compliance with applicable regulations.

10. Limitation of Liability

eSIMba.io shall not be liable for any direct, indirect, or consequential damages resulting from service use, including but not limited to loss of connectivity, data breaches, or financial loss. Our maximum liability is limited to the amount paid for the eSIM service.

11. Modifications to Terms

We reserve the right to update these terms at any time. Changes will be posted on our website, and continued use of our services signifies your acceptance of the updated terms.

12. Contact Information

For inquiries or support, please contact us at help@eSIMba.io. We are here to assist you 24/7.

By using eSIMba.io, you acknowledge and agree to these terms, ensuring a smooth and reliable experience with our eSIM solutions.

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