At eSIMba.io, we strive to provide seamless eSIM services. This Refund Policy outlines the conditions under which users may be eligible for a refund.

Refunds are only issued under specific circumstances:

1. Technical issues preventing eSIM activation, confirmed by our support team.
2. Service unavailability in a region where coverage was explicitly promised.
3. Accidental duplicate purchases made within the same account.

Refunds will not be granted in the following situations:

1. Incorrect device compatibility—users are responsible for checking eSIM support before purchase.
2. Network performance issues beyond our control, such as weak signals in remote areas.
3. Failure to use the eSIM within its validity period.
4. Change of mind after purchase.

To request a refund, users must:

1. Submit a request to help@eSIMba.io within 14 days of purchase.
2. Provide order details, including transaction ID and reason for the request.
3. Allow up to 7 business days for review and response.

If approved, refunds will be processed via the original payment method within 5-10 business days. Processing times may vary depending on the payment provider.

eSIMba.io, reserves the right to modify this Refund Policy at any time. Updates take effect upon publication on our website.

For any refund-related inquiries, please contact us at help@eSIMba.io.

By purchasing an eSIM from help@eSIMba.io.